Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book our cleaning services
• Contact us through our website, phone, or email
• Subscribe to our newsletter or promotional communications
• Create an account on our website
• Provide feedback or reviews

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Service address and property details
• Payment information (processed securely through third-party payment processors)
• Cleaning preferences and special instructions
• Communication history with our company

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and clickstream data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and deliver our cleaning services to you
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Payment Processing: To process your payments securely through third-party processors
• Marketing: To send you promotional offers, newsletters, and information about our services (with your consent)
• Website Improvement: To analyze website usage and improve our online experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Quality Assurance: To monitor and improve the quality of our cleaning services

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling software, email service providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business
• Protection of Rights: To protect the rights, property, or safety of Mum's Cleaning Services, our customers, or others
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Third-party security audits and certifications

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information above.